Svarnadeep - Return, Replacement & Refund Policy

• The product was delivered physically damaged in transit.
• The product is materially defective or not functioning as represented, subject to any applicable manufacturer warranty process.
• The wrong product, model, size, variant, pack, or quantity was delivered.
• A product or component shown as included in the order is missing from the delivered package.
• The product is materially different from its description due to an error attributable to us or the fulfilment source.
• A refund, replacement, repair, or other remedy is required under applicable law.

• Change of mind, personal preference, no-longer-needed purchases, or dissatisfaction that is not connected to a defect, damage, shortage, or incorrect item.
• Damage caused after delivery by misuse, improper storage, accident, unauthorized repair, alteration, normal wear and tear, failure to follow instructions, or use outside the stated purpose.
• Minor visual or packaging differences that do not materially change the product and are reasonably attributable to screen settings, updated packaging, manufacturing batches, or natural materials.
• Requests based on information that was clearly disclosed on the product page before purchase, such as dimensions, pack size, compatibility, material, colour family, or product limitations.
• Claims supported by false, altered, misleading, or incomplete evidence, or attempts to return a different item from the one supplied.

Opened or used consumable pooja items are not returnable merely because of personal preference, fragrance preference, colour expectation, or change of mind. Genuine damage, defect, shortage, or an incorrect product remains eligible for review under this Policy.

For visible transit damage, missing items, or a wrong item, please contact us within 48 hours of delivery so that courier and packing evidence can be preserved. For a defect that could not reasonably have been identified at delivery, contact us promptly after discovery. Where a manufacturer warranty applies, defects arising after the initial delivery period may be handled under that warranty.

A late report will not automatically defeat a statutory right where the law requires a remedy, but delays may make it harder to verify transit or packing-related claims.

• Order number and the name/mobile/email used for the order.
• Name of the affected product and quantity.
• A clear description of the problem.
• Clear photographs of the product, external packaging, shipping label, and damaged/incorrect area where reasonably possible.
• A short video may be requested where it is genuinely useful to demonstrate a functional defect; an unboxing video is not a blanket pre-condition for every legitimate claim.

Our team will review the claim, order records, photographs/video if requested, and available warehouse/courier information. We may ask reasonable follow-up questions or request inspection/return of the product. We aim to communicate the initial outcome within 2-3 business days after receiving sufficient information, although complex manufacturer or courier investigations may take longer.

Depending on the problem, stock availability, product category, and applicable law, we may provide a replacement, replacement of the affected component/quantity, refund, repair/manufacturer-warranty assistance, or another appropriate remedy. If replacement is approved but the product is unavailable, we will normally refund the approved amount.

If only part of a multi-item order is affected, the remedy will ordinarily apply only to the affected item or quantity unless the remaining items cannot reasonably be used without it.

Do not send a product back without approval and return instructions. Where a return is required because we supplied a damaged, defective, missing, or incorrect item, we will arrange or reimburse reasonable return shipping where serviceable and appropriate. If reverse pickup is unavailable, we may ask you to use an approved shipping method and provide proof of dispatch.

The product should be returned with available original packaging, accessories, manuals, freebies, and labels to the extent reasonably possible. Packaging that had to be opened to inspect the product will not, by itself, invalidate a genuine defect claim.

Approved prepaid-order refunds will normally be initiated to the original payment method within 5-7 business days after approval or, where return inspection is required, after the returned item is received and verified. Banks, card networks, UPI providers, and payment gateways may take additional time to reflect the credit.

For eligible COD refunds, we may request verified bank account or UPI details because cash cannot be returned through the original COD collection method. Never share card PINs, OTPs, CVVs, passwords, or other authentication credentials with us.

If the claim arises from our error, an incorrect shipment, transit damage, or an eligible defect, reasonable shipping charges attributable to the approved remedy will not be charged to you. Any separate expedited, gift-wrapping, or other optional service charge will be refunded only where it was affected by the issue or required by law.

• Cancellation may be requested without a cancellation fee before dispatch.
• After dispatch, ordinary cancellation is not available. Contact us immediately if there is a delivery issue.
• If we cancel an order, the cancelled amount will be fully refunded.
• No arbitrary cancellation penalty is imposed. RTO/refusal situations are handled separately and subject to applicable law.

Bulk, temple, institutional, wholesale, private-label, or specially packed orders may have separate commercial terms. Once special procurement, production, packing, or customization has started, cancellation may not be possible except where required by law or where we agree otherwise in writing.

If a parcel is returned because the address was incorrect/incomplete, the recipient was repeatedly unavailable, delivery was refused without an eligible product issue, or COD was not accepted, the order may be marked Return-to-Origin (RTO). For prepaid orders, any refund will be processed after the parcel returns and is verified. Treatment of any non-recoverable shipping cost will be limited to what is lawful and was appropriately disclosed; no arbitrary cancellation fine will be charged.

We may reject a claim where there is credible evidence of fraud, substitution, deliberate damage, tampered evidence, repeated abusive claims, or return of a product different from the item supplied. We may also restrict account or COD privileges for repeated fraudulent activity. Genuine consumer claims will not be rejected merely because a customer has previously made a valid claim.

This Policy is intended to explain our operational process, not to remove any non-waivable right available under applicable consumer law. Where applicable law gives you a remedy that is more favourable than this Policy, the law will prevail.