Svarnadeep - Shipping & Delivery Policy

We ship to serviceable delivery locations shown at checkout. A pin code/address may become temporarily unavailable due to courier restrictions, product limitations, local regulations, or operational constraints. We may contact you if an order cannot be serviced to the address supplied.

Our normal target is to process and hand over standard in-stock orders to the courier within 1-2 business days after order/payment confirmation. This is a dispatch target and not a guaranteed door-to-door delivery promise.

• Business-day calculations generally exclude Sundays and public holidays.
• Orders placed late in the day, on holidays, or during unusually high-volume periods may start processing on the next working day.
• Address verification, payment review, stock reconciliation, customization, bulk quantities, special procurement, or security checks may extend processing time.
• If we expect a material delay before dispatch, we will make reasonable efforts to notify you.

After dispatch, most domestic shipments are ordinarily expected to arrive within approximately 2-7 business days, with remote or difficult-service locations potentially taking longer. Any estimated date displayed on the Website, checkout, tracking page, SMS, email, WhatsApp, or courier website is an estimate unless explicitly stated to be guaranteed.

Actual transit can be affected by destination, distance, courier capacity, weather, public holidays, strikes, security restrictions, road/air disruptions, natural events, or other circumstances outside reasonable control.

Shipping charges, free-shipping eligibility, COD charges, and other delivery fees, if applicable, are calculated or disclosed before order confirmation based on factors such as order value, weight/volumetric weight, product category, destination, and active promotions. A promotional free-shipping threshold may change from time to time and will be shown on the Website or at checkout.

You are responsible for providing a complete and accurate recipient name, mobile number, pin code, address, landmark where needed, and other delivery instructions. Please contact us immediately if you identify an error. We will try to correct the address before dispatch, but changes may not be possible after the shipping label or courier manifest is generated.

When tracking is available, we will share shipment details through one or more channels such as email, SMS, WhatsApp, your account page, or the courier tracking link. Tracking events are supplied by the courier and may occasionally update with a delay.

An order containing multiple items may be shipped in more than one parcel or from more than one fulfilment location. You may therefore receive separate tracking numbers and deliveries on different dates. Unless shown otherwise at checkout, you will not be charged an additional shipping fee merely because we choose to split the shipment.

Courier partners may make one or more delivery attempts and may contact the recipient by phone or message. If the recipient cannot be reached or delivery cannot be completed, the courier may re-attempt, hold the parcel temporarily, or return it to origin according to its operating process.

If tracking shows an unusual delay, contact us with the order number. We will coordinate with the courier where reasonably possible. A delay does not automatically mean the shipment is lost. If the order is ultimately confirmed lost or cannot be delivered, we will provide an appropriate replacement or refund in accordance with applicable law and stock availability.

If the package appears severely damaged, you may note the condition with the delivery agent where feasible. After delivery, inspect the order promptly. Visible transit damage, a wrong item, or a missing item should be reported within 48 hours with photographs of the product, packaging, and shipping label so the issue can be investigated under our Return & Refund Policy.

If delivery is refused without an eligible product issue, the address is incomplete, the recipient is repeatedly unavailable, or COD payment is not completed, the parcel may be returned to origin. Re-shipping may require address/payment confirmation and additional actual shipping charges where lawful. Prepaid RTO refunds, if due, are normally processed after the returned parcel is received and verified.

COD is available only where shown at checkout and may be restricted by pin code, order value, product category, courier capacity, or risk controls. Any COD fee will be shown before order confirmation. Repeated unjustified COD refusals may result in COD being unavailable for future orders.

nternational shipping may be offered only for destinations enabled at checkout or confirmed by us in writing. The customer is responsible for providing accurate import information and for customs duties, import taxes, destination charges, or regulatory requirements unless the order confirmation expressly states otherwise.

Customs authorities may open or inspect packages and may require additional recipient information. Customs or destination delays are outside our direct control. If an international order is refused because the customer does not pay applicable destination charges or provide required import information, resulting costs may be handled according to applicable law and the confirmed international order terms.

Bulk, temple, institutional, wholesale, private-label, or specially packed orders may have separate commercial terms. Once special procurement, production, packing, or customization has started, cancellation may not be possible except where required by law or where we agree otherwise in writing.

For large-volume shipments, delivery may be by surface freight, transport service, palletized shipment, multiple couriers, or another agreed logistics method. The quotation/order confirmation may specify separate freight, insurance, unloading, and delivery terms.

For consumer orders, the risk of accidental loss or transit damage remains with us until delivery to you or your authorized recipient, subject to applicable law. If a courier incorrectly marks a parcel delivered when you have not received it, notify us promptly so that a delivery investigation can be opened.

We are not responsible for a delay caused solely by events reasonably beyond our control, but we will take reasonable steps to communicate significant disruptions and to provide an appropriate remedy if the order ultimately cannot be fulfilled or delivered.