Shipping policy
Shipping Policy
This Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery for orders placed on Svarnadeep.
1. Order Processing Time
- All orders are processed within 1–2 business days after confirmation.
- Orders are not processed on Sundays or public holidays.
- In case of high order volume, processing may take slightly longer.
2. Shipping Time
- Standard delivery time is 3–7 business days depending on the location.
- Delivery timelines may vary based on:
- Shipping location
- Courier partner availability
- External factors such as weather or logistics delays
3. Shipping Charges
- Shipping charges are calculated at checkout based on order value, weight, and delivery location.
- Any applicable shipping fees will be clearly displayed before order confirmation.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS, email, or WhatsApp.
- You can track your shipment through the courier partner’s website.
5. Delivery Issues
- If the delivery address provided is incorrect or incomplete, it may result in delays or non-delivery.
- If a customer is unavailable at the time of delivery, the courier may attempt re-delivery.
6. Delayed or Lost Shipments
- While we strive to ensure timely delivery, delays may occur due to factors beyond our control.
- In case of significant delays or lost shipments, please contact us and we will assist in resolving the issue.
7. Bulk Orders / Wholesale Shipping
- Shipping timelines for bulk or wholesale orders may vary based on order quantity and customization requirements.
- Such orders will be handled separately with prior communication.
8. Service Availability
- We currently ship across India.
- Delivery availability may vary depending on serviceable pin codes.
9. Contact Us
For any shipping-related queries, you may contact us:
📧 jyotienterprise1987@gmail.com
📞 +91-9825600539
